Payment & Refund Policy – Surfaceplanner
1. Payment Terms
All bookings must be paid in full via Surfaceplanner’s secure online platform at the time of confirmation. We accept:
● Major credit & debit cards
● Apple Pay / Google Pay (if enabled)
● Bank transfers (for enterprise clients)
Your order is not confirmed until payment is completed● Apple Pay / Google Pay (if enabled)
● Bank transfers (for enterprise clients)
2. Invoicing
An invoice will be generated and accessible via your client dashboard immediately upon payment. All prices listed on Surfaceplanner are VAT-inclusive unless stated otherwise. Invoices include:
● Booking reference number
● Client name and contact
● Selected package(s) and add-ons
● Date and time of the service
● Client name and contact
● Selected package(s) and add-ons
● Date and time of the service
3. Refund Eligibility
Refunds are only issued under the following conditions:
● The client cancels the booking more than 24 hours in advance
● Surfaceplanner fails to deliver the service due to internal issues or technical failure
No refunds will be provided if: ● Surfaceplanner fails to deliver the service due to internal issues or technical failure
● The client cancels or reschedules within 24 hours
● The client fails to provide access to the property
● The property is unprepared or not suitable for shooting
● The client is dissatisfied with the outcome due to lack of preparation or unclear
instructions Surfaceplanner may offer store credit or partial refunds at its discretion in specific cases.● The client fails to provide access to the property
● The property is unprepared or not suitable for shooting
● The client is dissatisfied with the outcome due to lack of preparation or unclear
4. Chargebacks & Disputes
In the event of a payment dispute or chargeback, Surfaceplanner reserves the right to suspend access to any delivered media until the issue is resolved. Clients agree to contact us prior to initiating any formal dispute process.